Terms & Conditions


Welcome to Hindeep!

If you reside in the European Economic Area, the United Kingdom, US, or Switzerland, these Terms of Use apply between you and the following entity:

Hindeep S.r.l.

Via Monte Rosa, 86

20149 Milan, Italy

1. Acceptance of the Terms of Use Agreement

By creating a Hindeep account through a mobile device, mobile application, or computer (collectively, the “Service”), you agree to be bound by:

  • These Terms of Use,
  • The Privacy Policy,
  • The Cookie Policy,
  • The Arbitration Procedures (if applicable),
  • The Community Guidelines, each of which is incorporated by reference into this Agreement,
  • Any terms communicated and accepted by you if you purchase additional features, products, or services offered on the Service (collectively, the “Agreement”).

If you do not accept all the terms of this Agreement, please do not use the Service.

From time to time, we may make changes to the Agreement and the Service for various reasons, such as to reflect changes in legislation or legal obligations, new features, or new business practices. The latest version of this Agreement will be published in the Settings section of the Service as well as on www.hindeep.com, and you should regularly check for updates. The latest version is the applicable version. If the changes include substantial modifications to your rights or obligations, we will notify you at least 30 days in advance (unless impossible due to applicable law) through reasonable means such as Service notifications or email. Your continued use of the Service after the changes become effective constitutes acceptance of the revised Agreement.

2. Eligibility

To create, access, and use the Service (or related systems), you must:

  • Be of legal age,
  • Have the authority to enter into a binding contract with Hindeep,
  • Not be prohibited from using the Service under the laws of the United States or any other applicable jurisdiction (e.g., you are not listed on the U.S. Department of Treasury’s "Specially Designated Nationals" list or subject to similar prohibitions),
  • Comply with this Agreement and all applicable local, state, national, and international laws, regulations, and rules,
  • Have never been convicted of a felony or indictable offense (or crimes of similar severity), sexual offenses, or any violent crime, and you are not required to register as a sex offender under any state, federal, or local law.

3. Your Account

To use Hindeep, you can sign in in various ways, including using your Facebook or Google account credentials. If you choose to use your Facebook or Google account, you authorize us to access and use certain account-related information, such as your public Facebook profile details. To learn more about the information we collect about you and how we use it, see our Privacy Policy.

You are responsible for maintaining the confidentiality of your login credentials and are solely responsible for all activities occurring under those credentials. If you believe someone has accessed your account, contact us immediately.

4. Changes to the Service and Termination

Hindeep continuously works to improve the Service and provide new and useful features. This means we may occasionally add new features or enhancements, remove existing ones, and, if such actions do not significantly impact your rights or obligations, we may do so without prior notice. We may also suspend the Service entirely, in which case we will provide advance notice unless security or other critical issues prevent us from doing so.

The easiest way to delete your account is to follow the instructions in the "Settings" section of the Hindeep Service. If you use a third-party payment account such as Apple’s App Store or Google Play Store, you must manage in-app purchases through that account to avoid additional charges. Hindeep may delete your account at any time and without notice if we believe you have violated this Agreement. Once your account is deleted, you will not be entitled to any refunds for purchases made.

For users residing in South Korea, except when:

  • Providing notice is legally prohibited (e.g., when notification would violate laws, regulations, or regulatory authority orders or compromise an ongoing investigation), or
  • Notification could harm you, third parties, Hindeep, and/or our affiliates (e.g., if notification compromises Service security), we will promptly notify you of the reason for our decision.

5. Safety: Interacting with Other Users on Hindeep

Although Hindeep promotes respectful interactions through features like mutual consent (where people can communicate only after expressing mutual interest), we are not responsible for user conduct inside or outside the Service. You agree to exercise caution in all interactions with other users, especially if communicating outside the Service or meeting in person. Before using the Service, you agree to review and follow our Safe Dating Tips. Additionally, you agree not to share financial information (e.g., bank account or credit card details) or transfer/send money to other users on Hindeep.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS ON HINDEEP. YOU UNDERSTAND THAT HINDEEP DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS OR OTHERWISE INVESTIGATE USER HISTORIES. HINDEEP MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING USER CONDUCT OR COMPATIBILITY.

6. Rights Granted to You by Hindeep

Hindeep grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use the Service. This license is solely for the purpose of allowing you to use and enjoy the benefits of the Service as intended by Hindeep and permitted by this Agreement. This license and any authorization to access the Service will automatically be revoked if you:

  • Use the Service or any content from the Service for commercial purposes without our written consent,
  • Copy, modify, transmit, create derivative works, use, or reproduce copyrighted materials, images, trademarks, trade names, service marks, or other proprietary content or information accessible through the Service without prior written consent from Hindeep,
  • Imply or claim endorsement by Hindeep,
  • Use any robot, bot, spider, crawler, scraper, site search/retrieval application, proxy, or other manual or automated device, method, or process to access, retrieve, index, data mine, or in any way reproduce or circumvent the Service’s navigation structure or presentation,
  • Upload viruses or other malicious code or compromise Service security in any way.

Hindeep may investigate and take any available legal action in response to illegal and/or unauthorized use of the Service, including terminating your account.

Any software we provide may automatically download and install updates or new features. You may modify these automatic downloads through your device settings.

7. Rights You Grant to Hindeep

By creating an account, you grant Hindeep a worldwide, transferable, sublicensable, and royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify, and distribute the information obtained from third-party services (such as Facebook/Google) that you authorize us to access, as well as any content that you post, upload, display, or otherwise make available (collectively, "post") on the Service or transmit to other users on Hindeep (collectively, "Content").

Hindeep’s license for your Content is non-exclusive, except concerning derivative works created through the use of the Service. For example, Hindeep’s license for screenshots of the Service that include your Content is exclusive. Additionally, to prevent unauthorized use of your Content outside the Service, you authorize Hindeep to act on your behalf concerning unauthorized use of your Content extracted from the Service by other users or third parties. This expressly includes, but is not limited to, the authority to submit Digital Millennium Copyright Act (DMCA) takedown notices on your behalf if your Content is misused outside of the Service.

Our license for your Content is subject to your rights under applicable law (such as data protection laws to the extent your Content includes personal information) and is for the limited purpose of operating, developing, providing, and improving the Service, as well as researching and developing new services. You agree that Content you post or that you authorize us to post on the Service may be viewed by other users and any person visiting or participating in the Service (e.g., individuals receiving shared Content from other Hindeep users).

You confirm that all information you provide when creating your account, including details from your Facebook account, is accurate and truthful and that you have the right to post the Content on the Service and to grant Hindeep the above license.

You understand and agree that we may monitor or review Content you post on the Service. We may remove, in whole or in part, any Content that, in our sole judgment, violates this Agreement or could damage the reputation of the Service.

When communicating with our customer support team, you agree to behave respectfully. If we determine that your conduct toward our support representatives or any Hindeep employee is, at any time, threatening, harassing, or offensive, we reserve the right to immediately delete your account.

In consideration of Hindeep allowing you to use the Service, you agree that we, our affiliates, and our third-party partners may display advertising within the Service. By submitting suggestions or feedback regarding the Service, you agree that Hindeep may use and share such feedback for any purpose without compensating you.

Hindeep may access, store, and disclose your account information and Content if required by law, to enforce this Agreement, or in good faith belief that such access, storage, or disclosure serves a legitimate interest, such as:

  • Complying with legal procedures;
  • Enforcing the Agreement;
  • Responding to claims that Content violates third-party rights;
  • Responding to your customer support requests;
  • Protecting the rights, property, or personal safety of the Company or any other individual.

8. Community Guidelines

By using the Service, you agree not to:

  • Use the Service for any illegal or prohibited purposes;
  • Use the Service in a harmful or unethical manner;
  • Harm Hindeep through your use of the Service;
  • Violate the Community Guidelines, which are updated periodically;
  • Engage in spamming, solicitation for money, or fraudulent activities;
  • Impersonate another person or entity or post images of others without their consent;
  • Harass, stalk, intimidate, threaten, abuse, or defame others;
  • Use fake or misleading images;
  • Use explicit, vulgar, or sexually suggestive language in usernames, descriptions, or any other app elements;
  • Post Content that violates the rights of third parties, including image protection, privacy, copyright, trademarks, or intellectual property;
  • Post hate speech, threats, sexually explicit, pornographic, or violent content;
  • Request passwords or personal identification information from others for commercial or unlawful purposes;
  • Use other people's Hindeep accounts, share accounts, or operate multiple accounts;
  • Create a new account if we have already deleted yours, unless you have our explicit permission.

Hindeep reserves the right to investigate and/or terminate accounts without refunding purchases if a user violates this Agreement, misuses the Service, or behaves in a way Hindeep considers inappropriate or unlawful. Additionally, we may terminate your account for violating the terms of any company within our group. If you violate these rules or our Community Guidelines, your authorization to use the Service will be automatically revoked.

9. Other Users' Content on Hindeep

Although Hindeep reserves the right to review and remove Content that violates this Agreement, such Content is the sole responsibility of the user who posts it, and Hindeep cannot guarantee that all Content complies with the Agreement. If you see Content that violates this Agreement, please report it through the Service or the contact form.

10. Purchases

General Information

Occasionally, Hindeep may offer products and services for purchase (“in-app purchases”) through the App Store, Google Play Store, mobile carrier billing, direct billing from Hindeep, or other authorized payment platforms. If you choose to make an in-app purchase, you will be required to confirm the purchase with the applicable payment provider and select a payment method (such as a card or a third-party account like Google Play Store or App Store). Your payment method will be charged the agreed amount for the selected services/products, including applicable sales tax or other similar charges. By making a purchase, you authorize Hindeep or the third-party account to process the charge.

Automatic Renewal and Recurring Payments

If you purchase a subscription with automatic renewal through an in-app purchase, your payment method will continue to be charged for the subscription until you cancel it. After the initial subscription period, the subscription will automatically renew indefinitely at the agreed price unless you cancel before the renewal date. Payment details for your card will be stored and used for recurring payments in accordance with this Agreement.

Any disputes regarding already processed payments should be directed to Customer Support if charged directly by Hindeep or to the applicable third-party account, such as the App Store. You may also contact your bank or payment service provider for additional information on your rights and applicable terms. You may revoke your authorization for automatic recurring payments at any time by adjusting your settings in Hindeep or the third-party payment provider, but you are still responsible for any outstanding amounts.

If you do not want your subscription to renew automatically, or if you want to change or cancel it, you must log into your third-party account (or access Hindeep settings) and follow the on-screen instructions. Deleting your Hindeep account or uninstalling the app from your device does not automatically cancel your subscription. You must manually cancel it through Hindeep or your third-party payment account. If you cancel your subscription, you may continue using it until the current billing period ends, and it will not be renewed afterward.

If you reside in Germany, you may cancel your renewed subscription with one month's notice, and your right to terminate for just cause remains valid.

Additional Terms for Direct Payments to Hindeep

If you pay Hindeep directly, Hindeep reserves the right to correct billing errors even if payment has already been requested or received. If you dispute a charge or cancel a payment from your payment method, Hindeep may immediately delete your account at its discretion.

You can update your payment method in the Hindeep Settings. If a payment is unsuccessful due to card expiration, insufficient funds, or another issue, and you do not update your payment details, Hindeep may continue attempting to charge your payment method. This may result in a change to your billing dates. Additionally, you authorize Hindeep to obtain updated payment details from your card issuer as needed.

Virtual Items

From time to time, you may be able to purchase or receive a limited, personal, non-transferable, non-sublicensable, and revocable license to use “Virtual Items” within the Service, such as virtual products or in-app currency. Your Virtual Items balance does not represent actual stored value. Virtual Items are not subject to inactivity fees, but the license granted to you will terminate when Hindeep stops providing the Service or if your account is closed or deleted. Hindeep reserves the right to manage, modify, or discontinue Virtual Items at any time. All Virtual Item purchases and redemptions made through the Service are final and non-refundable. The provision of Virtual Items begins immediately upon purchase, and Hindeep is not required to issue refunds for unused Virtual Items.

11. Copyright Infringement Notification and Procedure

If you believe that your work has been copied and published on the Service in a way that constitutes copyright infringement, please submit a takedown request using our designated form.

When reporting copyright infringement, please include the following:

  • A physical or electronic signature of the copyright owner or an authorized representative;
  • A description of the copyrighted work that you believe has been infringed;
  • A description of the location within the Service where the infringing material appears;
  • Your contact information, including name, address, telephone number, and email address;
  • A statement in good faith that the use of the material is not authorized by the copyright owner, its agent, or the law;
  • A statement under penalty of perjury that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.

Hindeep will terminate accounts of repeat infringers where appropriate.

12. Disclaimers

HINDEEP PROVIDES THE SERVICE "AS IS" AND "AS AVAILABLE" AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. HINDEEP DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED.

HINDEEP TAKES NO RESPONSIBILITY FOR CONTENT POSTED, SENT, OR RECEIVED BY USERS OR THIRD PARTIES THROUGH THE SERVICE. ACCESSING ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED USING THE SERVICE IS AT YOUR OWN DISCRETION AND RISK.

13. Third-Party Services

The Service may contain advertisements or promotions from third parties and links to other websites or resources. Hindeep is not responsible for the availability (or lack thereof) of such external websites or resources. If you choose to interact with third parties made available through the Service, your relationship with them will be governed by their respective terms. Hindeep is not responsible for the terms, conditions, or actions of such third parties.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HINDEEP, ITS EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, WHETHER DIRECT OR INDIRECT, OR LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM:

  • YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICE;
  • THE CONDUCT OR CONTENT OF OTHER USERS OR THIRD PARTIES ON OR THROUGH THE SERVICE;
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF HINDEEP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL HINDEEP'S TOTAL LIABILITY EXCEED THE GREATER OF THE AMOUNT YOU PAID TO HINDEEP FOR THE SERVICE (IF APPLICABLE) OR USD 100 (€100) DURING THE PERIOD YOU HAVE AN ACCOUNT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

15. Indemnification by You

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Hindeep, its affiliates, and all officers, directors, agents, and employees from any claims, demands, liabilities, damages, losses, costs, or expenses, including attorney fees, arising from or related to your access to or use of the Service, your Content, or your violation of this Agreement.

16. Entire Agreement; Miscellaneous

This Agreement, including the Privacy Policy, Cookie Policy, Safe Dating Tips, Community Guidelines, and Arbitration Procedures (if applicable), as well as any terms communicated and accepted by you if you purchase additional features, products, or services offered on the Service, constitutes the entire agreement between you and Hindeep regarding the use of the Service. If any provision of this Agreement is found to be invalid, the remainder shall continue in full force and effect. The failure of the Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. You agree that your Hindeep account is non-transferable and that all rights to your account and Content terminate upon your death. This Agreement does not create any employment, agency, partnership, joint venture, fiduciary, or other special relationship, and you may not make any representations on behalf of Hindeep or bind the Company in any way.

Refund Policy for Hindeep Events

1. Cancellation by the User

Users who have booked participation in a Hindeep event may cancel their participation and request a refund under the following conditions:

  • Cancellation up to 48 hours before the event: Users may request a full refund of the ticket price, excluding service fees, which are non-refundable.
  • Cancellation within 48 hours before the event: No refund will be provided, regardless of the reason for cancellation.

2. Cancellation by the Event Organizer

If the event is canceled by the organizer for any reason, Hindeep will provide a full refund, including service fees. Refunds will be processed using the same payment method used for the purchase.

3. Exceptional Cases

  • Significant changes to the event: If the event undergoes major changes, such as a significant change in date, time, or location, users may request a full refund, including service fees.
  • Force majeure cancellations: In cases where the event is canceled due to force majeure (e.g., natural disasters or extraordinary circumstances beyond the control of the organizer or user), a full refund will be provided, including service fees. Force majeure circumstances must be promptly communicated to users, and refunds will be processed as soon as possible.

4. Refund Processing Time

  • Refund method: Refunds will be processed using the same payment method used for the initial purchase.
  • Processing time: Hindeep will process refunds within 5-10 business days from the approval of the request or event cancellation. However, actual crediting times may vary depending on the payment provider's policies (bank, credit card, etc.).

5. Limitations

  • Non-refundable fees: Service fees, including transaction and processing fees, are non-refundable unless the event is canceled by the organizer or undergoes significant changes.

6. Event Organizer Responsibilities

Event organizers are responsible for managing cancellations properly and adhering to refund policies. If an event is not conducted or is unjustifiably canceled, the organizer may face penalties, including temporary or permanent suspension from hosting events on Hindeep.

7. Cancellation Requests

Users must submit cancellation and refund requests through the My Events section of the Hindeep app within the specified timeframes.

8. Additional Conditions

Hindeep reserves the right to update or modify this refund policy. Any changes will be communicated to users in a timely manner and implemented through platform updates.

This refund policy is intended to ensure transparency, fairness, and proper management of cancellations for both users and event organizers while fostering mutual trust.

9. Technical Issues

In case of technical issues preventing event cancellation via the Hindeep app, users should contact customer support by emailing help@hindeep.com with the following details:

  • Full name
  • Email
  • Phone number
  • Event name

Hindeep is committed to promptly resolving technical issues and ensuring that users can exercise their cancellation rights without inconvenience.

17. Refunds for In-App Purchases of Premium Subscriptions and Petals

As a general rule, all charges for purchases are non-refundable, and no refunds or credits will be provided for partially used subscription periods. However, we may grant an exception if a refund request for a subscription is made within 14 days from the transaction date, or if applicable laws in your jurisdiction require refunds.

  • For users in the EU or EEA: According to local regulations, you have the right to a full refund within 14 days of your subscription start date without providing a reason. This 14-day period begins when your subscription starts.
  • For users in South Korea: According to local regulations, you have the right to a full refund for your subscription or Virtual Items within 7 days of purchase. This 7-day period begins at the time of purchase.

Except for the cases specified above for South Korean users, purchases of Virtual Items are FINAL AND NON-REFUNDABLE.

Requesting a Refund

  • If you purchased through Apple ID: Refunds are managed by Apple and not by Hindeep. To request a refund, you must visit the App Store, click on your Apple ID, select "Purchase History," find the transaction, and select "Report a Problem." You can also submit a refund request through Apple Support.
  • If you purchased through Google Play Store or directly from Hindeep: Contact Hindeep Customer Support and provide the order number from the Google Play Store (found in the order confirmation email or Google Pay history) or Hindeep (found in the order confirmation email). Alternatively, you may send a signed written notice stating your request to cancel this Agreement. This notice should include your email address or phone number associated with your account and the order number. The notice should be addressed to: Hindeep S.r.l., Via Monte Rosa 86, 20149 Milan, Italy. If you exercise your cancellation rights (except for Apple purchases), we will refund all payments received without undue delay and within 14 days of receiving your request. Refunds will be processed using the same payment method used for the original transaction.
  • If you purchased through another payment platform: You must request a refund directly from the third party through which you made the purchase.

You cannot cancel digital content orders that are not delivered on physical media if order processing has begun after you authorized and acknowledged that you would lose your right to cancellation. This applies, for example, to purchases of Virtual Items, which are FINAL AND NON-REFUNDABLE.

18. Pricing

Hindeep operates a global business with pricing variations based on multiple factors. We frequently offer promotional pricing, which may vary based on country, subscription duration, package size, and other factors. Additionally, we regularly introduce new features and payment options.

19. Contact Us

If you have any questions regarding this Agreement, you may contact us at:

Hindeep S.r.l.

Via Monte Rosa 86, 20149 Milan, Italy

Email: info@hindeep.com